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Home » Topics » Management

Management
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ARTICLES

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Contractor Culture

It’s Not What You Know. It’s What You Notice.

The Five Cs that separate managers from leaders in the skilled trades and why the gap is costing companies their best people.
April 1, 2026
Frank Favaro

Discover the "Five Cs" that separate managers from leaders in the skilled trades and learn how shifting your focus from technical skill to intentional leadership can stop the hidden costs of employee turnover.


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Coach's Corner

To Retain New Technicians, the First 30 Days are Make-or-Break

Consistent leadership, clear expectations, mentoring, regular check-ins and a deliberate 30-day review help new hires feel supported and confident, significantly improving retention.
April 1, 2026
Nate Agentis

Discover why the first 30 days of a technician's employment are the ultimate "make-or-break" period and learn how intentional leadership and clear expectations can prevent early turnover.


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Feature

Four Skills and Behaviors Defining Elite Distribution Leaders

Modern distribution leaders must go beyond relationships and product knowledge and drive profitable growth, make financially grounded decisions, build a culture of operational excellence, and hire/develop the right talent in an increasingly digital and data-driven industry.
April 1, 2026

Beyond traditional product knowledge, discover the four critical pillars of modern leadership—from financial literacy to operational excellence—that are defining the next generation of elite distribution professionals.


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Performance Management

This Year, Change Demands a Reinvention Operating System

In today’s era of constant, overlapping disruptions, organizations can no longer treat change as a one-time project; they must build reinvention and adaptability into their core operating systems to survive and thrive.
March 2, 2026
Howard Coleman

If you sometimes feel like me, that you’re facing nonstop disruption, you may not be imagining it. In particular, it’s a question that over the past few years I’ve asked myself as each year ended. 


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Feature

Celebrate the People Who Keep America Moving Forward

Trades Build America is a family-led movement that puts the skilled trades back in the spotlight.
March 2, 2026
Ruth Mitchell

The skilled trades have built nations — from homes, schools and roads to commercial buildings and infrastructure that power daily life.


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Feature

Building Success Through People and Purpose

These seven key principles focus on the importance of authentic leadership, investing in people, fostering a learning culture, building connections and maintaining integrity.
March 2, 2026

When young professionals ask me for advice about building a successful career in our industry, I often start by sharing a simple truth: our business isn’t only about moving products through warehouses — it’s about moving people toward their potential.


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Coach's Corner

The Next Generation of Plumbing Leaders is Already Watching You

Young plumbers notice how contractors lead, treat customers and handle challenges—shaping their own approach to leadership.
March 2, 2026

In an industry where actions speak louder than words, Nate Agentis explains why every job site interaction is a silent training session for the next generation of plumbing leaders.


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Sales & PVF Perspective

Coffee Connections

Building meaningful relationships, listening actively and seeking opportunities to help others are the cornerstones of successful salesmanship.
February 2, 2026
Ernie Coutermarsh

Learn how a lifetime of "coffee connections" and old-school political wisdom can transform a sales career from being a mere vendor into becoming a vital, 911-style partner for your customers.


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Feature

Why Developing Internal Expertise Can Deliver More Success

February 2, 2026

Discover why investing in internal talent often outperforms external consultants by combining deep institutional knowledge with industry-wide expertise to drive measurable growth and operational efficiency.


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Contractor Culture

Why Quiet Quitting Is a Leadership Problem

Engagement happens when leaders intentionally create conditions that create energy, pride and ownership.
February 2, 2026

Combat the hidden costs of disengagement by shifting the focus from labor shortages to leadership, creating a culture of recognition and purpose that transforms "quiet quitters" into high-performing, connected team members.


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Howard Coleman

Howard Coleman

Howard Coleman is the Principal of MCA Associates, a management consulting firm since 1986. MCA Associates works primarily with wholesale distribution companies that are seeking and are committed to operational excellence. Coleman and his staff of senior consultants provide operational excellence — idea-leadership — and implement continuous improvement solutions focused on business process re-engineering, inventory and supply chain management, sales development and revenue generation, information systems and technology, and organizational assessment and development.

Howard is also the creator of the podcast "Distribution on the Cusp of Metamorphosis."

MCA Associates can be contacted at their corporate office in Connecticut at (203) 906-7268 or by email at [email protected]. Visit their website at www.mcaassociates.com.

Articles

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Women in HVACR

The 14th annual Women in HVACR Conference went big in Fort Worth, Texas. For the first time ever, the conference was a stand-alone event that drew participants from all over the country.

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