The #MeToo movement shined a spotlight on harassment, sexual assault and other inappropriate workplace behaviors. 

Procrastination. Distractions. Paralyzing deadlines. Missed workouts. You know what needs to be done. You know what you want to do. But you don’t do it. What stops you?  

Here are some steps you can take to help your technicians get that rate up.

Be selective. An organic growth strategy would be to offer replacements and upgrades in addition to repairs. Consider who will sell the work, who will do the installs, and how you will keep track of personnel and expenses.

Way back when, as the Plumber’s Wife, I was the service coordinator in our family business. One day, when a caller told me her name, I broke out in a cold sweat.