One of the questions I get asked all the time by clients and customers is, “Why can’t my customer service rep also be my dispatcher?”

A few weeks ago, I facilitated a discussion of marketing professionals trying to help one of their colleagues provide marketing support for a new location opening. 

With growth comes opportunity, and Century HVAC Distributing, a wholesale distributor out of Texas, was formed when its parent company, Century A/C Supply, saw an opportunity to help its customers expand their product offerings.

I call them “staffing surprises” and they’re rarely pleasant surprises. You know what I’m talking about; the 5 o’clock knock.