One of my favorite times of the year, when the calendar hits Aug. 1 and we know summer is starting to wind down and the kids are going back to school in less than a month.

The NFL football season is upon us. Your personal and business life is like a football game. In

Do you ride along with your techs on a regular basis? When I hear a contractor say, “My techs always (do something, such as wear booties, offer financing, refer to the customer by Mr./Ms.),” I think, “You have no idea what they are doing on every call.” 

Lack of operational oversight is a glaring problem in the distribution industry.

Reviews can be the deciding factor not only for a product, but where a consumer chooses to buy it. 

In today’s mobile environment, online reviews about products and companies can be a deciding factor when making a purchase. Dealing with them appropriately is made even more challenging because it’s an issue that can change by the minute.

There is a company, not in our industry,  that has moved to a new organizational form with no supervisors. We will not name the company, as the information is mostly gathered from the Internet and as with most online information, some may be accurate while some may not.

If you care about the future of the plumbing manufacturing industry and want to enhance your capabilities for dealing with the changes ahead, the 2018 PMI Conference is the place to be.

Going beyond the wage gap conversation.