We use cookies to provide you with a better experience. By continuing to browse the site you are agreeing to our use of cookies in accordance with our Cookie Policy.
XOi, a leading provider of technician-focused technology solutions for commercial and residential field service companies, continues to fortify its leadership team and enhance its commitment to world-class customer success with the announcement of four new executive promotions.
XOi has named Paige Collins the company's chief customer officer and Jeff Prince chief technology officer. Kiri Leibold has been named XOi's new vice president of customer success, and Jon Jackson has been named the company's new vice president of customer support.
"At XOi, we're passionate about our mission to define and own the digital transformation of field service," said Aaron Salow, founder and CEO of XOi. "That mission is built on developing authentic relationships that truly empower stakeholders throughout the field service ecosystem, including technicians, owners and manufacturers. Paige, Jeff, Kiri and Jon have proven their commitment to the vision that drives us. We're looking forward to seeing them help us continue to elevate the industry through unparalleled customer relationships."
As chief customer officer, Collins leads the strategic vision and execution of XOi's approach to customer experience. Her responsibilities encompass overseeing all post-sale customer-facing teams, including success, support, operations and shared services such as implementation, training, data analytics, and solutions engineering.
In his new chief technology role, Prince is focused on aligning technical strategy and planning with the company's business goals. He provides thought leadership to the executive team and XOI board of directors, identifies strategic technology and product goals that drive revenue and oversees technical relationships with vendors, customers and partners.
As vice president of customer success, Leibold is responsible for the strategy, operation, and success of our customer success function for all customer segments, including CS implementation, shared services, operations and professional services/enablement. Leibold's role includes combating churn, refining customer segmentation, creating success plans, and increasing retention and expansion of our customer base through successful proactive customer management.
As vice president of customer support, Jackson is responsible for the operation and success of XOi's customer-facing client support teams, including front line, L1 support and the company's Virtual Mentor Center.