Amber Baynard, human resource manager for Bill Howe Plumbing, Heating & Air, San Diego, celebrated 20 years with the company on Feb. 10.

She began at the age of 18 as a summer intern, but quickly proved to be an invaluable part of operations and her employment became permanent.

“When Amber started, we had just started to move from pagers and paper dispatching systems to an integrated software program,” said Mark Card, IT manager. “She led the training efforts and helped to bring us to a fluid and efficient system that allowed for a major part of our growth in 1997.”

Baynard was recognized at recent company meeting with an engraved crystal vase celebrating her years of excellence.

“Amber is an integral part of Bill Howe,” said Tina Howe, vice president. “She knows every part of the company inside and out, understands the needs of our team and she delivers exceptional service to both employees and our customers.”