PHCPPros recently had the opportunity to tour the Ideal Boilers (Ideal) factory in Hull, England. Ideal, owned by Groupe Atlantic, manufactures more than 450,000 boilers a year, including Triangle Tube products.

Stay tuned for Editor Steve Smith's full recap of the visit in the January issue of PHC News. Until then, you can watch the video below to see footage of his tour and learn how the Triangle Tube Instinct high-efficiency condensing boiler is produced with the company's philosophy of "No-Fault Forward" quality control.

"'No-Fault Forward' — it's a culture and an ethos as well as a strategy," said Triangle Tube Operations Manager Andy Sutton. "It's about having audit without having an auditor, making sure we are system driven to deliver at the same level of high quality irrespective of when we build and what we build."