Make a commitment to take your life back by adopting the right organizational chart and covering each box with an operating manual covering 80 percent of what goes on. 

“I fired all of them,” said the Canada-based condominium developer I was helping to optimize his business. “Wow,” I said. “What happened?”

. It will make your life going forward so much easier.

I call them “staffing surprises” and they’re rarely pleasant surprises. You know what I’m talking about; the 5 o’clock knock.