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Rather than constantly chase new opportunities, harness the power of something much simpler.
September 2, 2024
The key to optimizing your home service business lies not in constantly chasing new opportunities but in harnessing the power of something much simpler: consistent execution and strong communication.
Your company’s ethical standards help guide your employees while giving your customers insight into how you conduct business. A well-planned PR campaign will help craft the right message so everyone knows what makes your company special.
While personal connections remain unbeatable, technology can still enhance customer service.
September 2, 2024
While the core competencies for home service contractors remain almost untouchable, there are some advancing technologies that complement the industry and can even strengthen it.
Like ancient gladiators, contractors must exhibit weapons (technical prowess) and armor (business acumen) to succeed. Understanding true costs, pricing services properly and running a business profitably will win the day.
Caleffi’s Cody Mack receives many calls about recirc creep. In this column, he emphasizes the importance of proper piping, balancing and selecting appropriate mixing valves to prevent it and maintain water temperature control.
Back in November of 2023, I discussed building a team, or at least my approach to building a team. This month, I’d like to cover keeping that team together.