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Customer Empowerment is Key to Repeat Business

Create an environment that lets your customers subconsciously recognize they are in control.
July 8, 2019
Customers want to be in control and it has to be their idea. Telling someone they are empowered still leaves you in control. Now, let’s create an environment that empowers the customer. 
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Feature

Dropping ‘Old School’ Processes for ‘New School’ Technology

Nebraska-based Holmes Plumbing and Heating Supply sees productivity and profitability increases with its newest ERP system.
July 3, 2019
To thrive in the plumbing and heating supply business for more than 50 years, you can’t be complacent. You must stay on top of technology and make sure you’re providing your customers with best-in-class solutions at competitive prices.
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Feature

Sustaining Value

Maintaining the same core values past leaders established Piping and Equipment celebrates 50 years in business.
July 3, 2019
Pamela Accetta Smith
Houston-based Piping and Equipment (P&E), a subsidiary of Fairmont Supply Co., a full-line industrial supplier of pipe, valves, fittings, flanges and other ancillary tools, sustained five decades of success by staying true to the established best practices of co-founder and former CEO Gary Cartright.
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Plumbing & Showrooms

Making It Memorable

Inspirations to create drama in the kitchen and bath.
July 3, 2019
Linda Jennings
The secret to creating an unforgettable design space is all about the drama. The most memorable kitchens and baths all have an element of daring — a decisive “wow factor” that makes a lasting impression. 
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Plumbing & Showrooms

Designing Showrooms for a New Generation

Looking at millennial habits and tastes is not about stereotyping or ignoring other segments of your audience.
July 3, 2019
Stephanie Azran
Retail has entered a new era thanks to a generation of shoppers who shop online as effortlessly as they do in physical stores.
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Business Management

Customer Catalogs

Don’t put all your eggs into the e-commerce basket; the majority of your business does not come from the Internet.
July 3, 2019
Rich & Jen Schmitt
Creating a good webstore is a complicated process. It’s not as messy as managing a top-notch salesforce, maintaining brick-and-mortar locations with fast, efficient product delivery, establishing customer relationships and building effective marketing programs that attract and retain profitable customers.
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