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The programs include Pillars of Success, QSC’s new business development and management system; and Front Line Service Training that develops the customer service and sales skills of technicians.
The Heating Systems Gauntlet, held by the Heating, Refrigeration and Air Conditioning Institute of Canada, challenged 23 Southern Ontario students over two days.
The workshop led by Pam Krivda, who facilitates HARDI's HR Consulting program, covered a wide range of topics including discipline and documentation, non-harassment, and the various legal aspects of human resources.