LiveSwitch, a leading provider of video communication solutions, has announced the addition of “Projects” and the expansion of sharing capabilities in LiveSwitch Contact. The overhaul of the company’s flagship solution means organizations who use LiveSwitch Contact can now group their videos, documents, and photos by project and can easily share the full contents of any project with people outside of their organization.

LiveSwitch Contact is a video communications platform that allows companies to easily initiate a video call or receive a video recording through a text message, QR code, or website form. It is used heavily across many service industries, including home services, moving, and self-storage.

“I’m pretty passionate about this technology,” said José Barrios, owner of Cleansolution Services. “It’s been really instrumental in growing my business. With just a click, I can be 3,000 miles away with my client, with my team, and I can really see what it is they see."

Implemented based on customer feedback, the enhancements to LiveSwitch Contact allow customers to do the following: 

• Organize and group sessions by creating a new project either through the "Projects" tab, the floating icon in the lower right corner, a new LiveSwitch session on the home page, or the “Sessions” page.
• Share the project with others or copy the direct link to the project.
• Track each project's status as either not started, in progress, or completed.
• Add an address for each project.
• Add internal or external users to each project.
• Add more content such as photos, documents, and videos.

“We learn a lot by talking to our customers and prioritizing their feedback when it comes to making enhancements to our products. That’s exactly what drove these big changes to LiveSwitch Contact,” said Michael Adams, CEO of LiveSwitch. "Thanks to insight from our customers, we expanded the ability for them to share projects and videos, and to organize video sessions, photos, and documents in the same way they organize their operations and billing." 

The next generation of LiveSwitch Contact is available now, and existing users will receive the update seamlessly as part of their subscription.